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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
151 ratings and 105 comments received in the last 90 days.
24 February 2025
Answer as above and I got a good deal
09 February 2025
The staff were brilliant and helped out with all that I wanted to know with how to use the car.
23 January 2025
I was kept informed and updated on the day
30 December 2024
Lookers Stafford are like a family that get on well. All of the staff are cheerful and friendly, the atmosphere is welcoming
20 March 2025
Polite staff and good facilities
19 March 2025
The car was ready in good time. The video i was sent was reassuring. The member of staff i dealt with was friendly and welcoming.
18 March 2025
Very straightforward, kept informed no problems.
18 March 2025
Although there was a slight issue during my mot (system failure)I was booked back in swiftly and everyone was extremely helpful
18 March 2025
Never fail to satisfy ??
17 March 2025
Efficient service and catered to my last minute request of needing my car back sooner than originally thought.
17 March 2025
Because we feel you need to know
16 March 2025
The lady was able to understand that i was in a rush, as monday- friday is inconvenient for me, she was super efficient and helpful, even connected my mini app for me that I've not been able to sort myself. Then i could get back to work no hassles.
16 March 2025
Warm welcome and everything explained clearly and politely
16 March 2025
Good customer service, polite, helpful.
15 March 2025
I was looked after by Andrea and she was so amazing. This lady went out of her way to help me and that was so appreciated as my husband was so very poorly and i needed my car back pretty quick. Because of this lady i will definitely use Lookers.
13 March 2025
Lookers gave us a very professional service , kept us fully informed as to what was going on
13 March 2025
Great help with a breakdown
13 March 2025
Excellent service
12 March 2025
Poor communication
10 March 2025
Car ready on time
10 March 2025
All good
09 March 2025
Great service, great staff.
09 March 2025
Very friendly and helpful staff, Katie was extremely helpful and explained the work that needed carrying out in detail.
08 March 2025
Lovely shiny car after health check
07 March 2025
I was kept informed during the inspection and my car was clean and ready for collection when I arrived at the allotted time.
07 March 2025
See above
07 March 2025
Feel in safe hands
06 March 2025
Excellent experience all round. Katie was really helpful and communicated really well throughout the process. Car was lovely and clean and some gifts to go home with for the recall inconvenience. Super!
05 March 2025
Very friendly staff
04 March 2025
Kept in the loop
03 March 2025
I was asked if I'd like my car valeted, I said yes but it wasn't valeted. I know my car was quite clean but it would of been nice to get into a cleaner and fresher car.
01 March 2025
Good customer care
01 March 2025
From the moment I phoned to collection everyone was polite and informative. I was kept up to date on the progress during the day.
01 March 2025
Friendly, fast service with excellent communications throughout the day
27 February 2025
Morthan happy with service given
26 February 2025
I believe Kacey looked after myself and assured me of any questions I had. Very comforting if I was unsure of anything
24 February 2025
Couldn't have been better service
24 February 2025
No issues, staff very friendly
23 February 2025
The team at Lookers in Stafford are the best! They always look after me so well and I am sorry that after this mini I won't be a customer any more
23 February 2025
Came in for a gearbox service, was done quickly and staff were so polite. CitNow video was detailed and everything explained well.
23 February 2025
Customer service was very good
22 February 2025
It was really good to receive a video of how the work was going
22 February 2025
Excellent service, polite and professional
22 February 2025
Prompt service and car ready to collect at requested time.
22 February 2025
Well looked after
21 February 2025
Excellent service from the team
21 February 2025
Work was completed on time.
21 February 2025
Quick efficient and good value
18 February 2025
Really satisfied with my experience
18 February 2025
No issues prompt upodates and good comms
17 February 2025
Great service provided
17 February 2025
Attentive and friendly staff.
14 February 2025
10 out of 10
12 February 2025
Whenever I have a problem with my car the whole team get it sorted swiftly, with a special mention for Ash Highland.
11 February 2025
Assisted in getting car booked in, made a note that tyre pressure warning had come on and could it be looked at whilst in the garage and it was.
11 February 2025
Proactive and informative
11 February 2025
No courtesy car was available so wife had to use buses
11 February 2025
Staff were very friendly and helpful
10 February 2025
Car was updated, given a check over and washed and cleaned very quickly. Couldn't have asked for more from the lookers team.
10 February 2025
Excellent, service, courtesy car, price (due to voucher discount) was exceptional and the whole experience was 1st class.
10 February 2025
The booking process and check-in was simple to do and efficient. I was kept informed throughout the process and was able to collect the car at my convenience.
10 February 2025
Outstanding professionalism
09 February 2025
Full service plus brake fluid change. Also complimentary health check are second to none.
06 February 2025
Very informative staff
05 February 2025
Really satisfying
04 February 2025
A lot of care taken by the staff. I particularly like the videos showing the work done.
04 February 2025
Brilliant service from Katie & Kacey, kept my updated on my car, resolved an issue after the first visit I made and couldn't have been more helpful for me.
04 February 2025
When I booked there was a mistake with booking it into Stoke, this was resolved effectively and quickly.
03 February 2025
Knowledgeable staff and service. Kacey at the Stafford Branch was amazing!!
02 February 2025
High cost of a simple brake fluid change.
02 February 2025
Did exactly what was asked in a timely fashion
02 February 2025
The dealership was really busy. A kind gentleman called Colin parked my car as I was a bit overawed at how busy it was. He also took me home and collected me when the car was ready.
30 January 2025
Consistency
30 January 2025
Very satisfied extremely easy efficient service
30 January 2025
Booked me in for MOT and service. Also set me a reminder for my MOT ! Thank you. What a service !
29 January 2025
Efficient
28 January 2025
Very informative and professional
28 January 2025
First class customer care in every respect
27 January 2025
Tom Holloway was very helpful throughout.
27 January 2025
Completely satisfied
25 January 2025
Given wrong information with parts I needed to fix wing mirror when part of my order arrived that I payed over £250 for I was then told I needed to purchase more parts which would be an additional £550 the team I have dealt with have been friendly
25 January 2025
Did a good job
23 January 2025
Even though there was a delay with my car I still felt looked after.
22 January 2025
Appreciated the updates and clear pricing - service video was good too. Appreciated how much the mechanic explained different parts and what their condition means etc.
21 January 2025
Run like clockwork
20 January 2025
We have been pleased with their service.
20 January 2025
I was asked on arrival if I would like a wash and valet on compection of the car being done on collection of car this had not been done .was not very pleased got no response of these items
20 January 2025
Delay on part but garage could not be more obliging, apologetic and efficient.
15 January 2025
Efficient service, booking was easy and reminder sent with option to check in online to speed up the drop off.
14 January 2025
Work carried out and sorted in no time at all
14 January 2025
Great communication, friendly staff and got a complimentary car wash! :)
12 January 2025
Able to book car at requested time and complete work in a suitable timeframe
11 January 2025
Good customer service
10 January 2025
Andrea managed to get my car in for an MOT when the call centre had made an error with my booking. Andrea kindly stayed over her working hours so that I could collect my car and was extremely friendly.
09 January 2025
Great service
07 January 2025
The lady who served me was very helpful
04 January 2025
Polite and efficient service and quick response
03 January 2025
The service from start to finish was spot on katie kept us informed at all stages from reminders to progress reports it a very pleasant manor
03 January 2025
Very pleased with the result
02 January 2025
Very satisfied from booking to completion
01 January 2025
Completely satisfied. Communication was excellent, staff were friendly & knowledgeable.
30 December 2024
Great Experience
29 December 2024
Very swift service and excellent care
29 December 2024
Your system needs updating as my vehicle number plate could not be picked up i.e. private plate ,yet BMW sent letter with my numberplate on it ??
12 March 2025
Good atmosphere in the show room staff helpful and pleasant everything went smoothly Sales person Tom kept me in the loop at all times.